Extreme SFX Info Center

  • Do you ship Internationally

    Do you ship Internationally?

    We currently ship only to the United States, US Territories, US Minor Outlying Islands, US Virgin Islands, US Military bases (US and abroad), Mexico, Canada, the UK, Australia, and New Zealand.

    We ship through the United States Postal Service (USPS) and UPS.  Our shipping rates are calculated real-time by USPS and UPS and are based on order weight and shipping location.  You can get a shipping quote before entering any payment information by entering your destination Country, State and Zip Code into the Estimate Shipping and Tax box after you have added your desired items to the Shopping Cart.

    Unfortunately we cannot ship to any countries other than the ones listed.  We are sorry for the inconvenience and thank you for your understanding.

  • Do you offer Overnight Shipping

    Do you offer Overnight Shipping?

    We now offer UPS 1 Day Air.

    This shipping option takes 1 day transit time Plus processing time.

    Please note shipping times DO NOT include processing time.  There is a minimum of 24 hours processing time to allow for prescription verification, before you order can be shipped to you.  For information on how long it takes to process and ship out an order Please Click Here.

    Shipping Options

    •     Economy: 2-7 business days Plus processing time
    •     Standard: 3-5 business days Plus processing time
    •     Express: 2 business days Plus processing time
    •     UPS 1 Day Air: 1 business days Plus processing time
    •     International: 7-10 business days Plus processing time

    If you are unsure for any reason as to why you need a prescription in order to purchase colored or theatrical lenses please click here for more info.

    All transit times are shown as business days. Business days are Monday-Friday and do not include Saturdays, Sundays and Holidays.

    We ship exclusively through the United States Postal Service (USPS).  Our shipping rates are calculated real-time by USPS and are based on order weight and shipping location.  You can see a shipping quote before entering any payment information by entering your destination Country, State and Zip Code into the Estimate Shipping and Tax box after you have added the desired items to the Shopping Cart.

  • Can I make changes to my order after it has been placed?

    Can I make changes to my order after it has been placed?

    Unfortunately we cannot make changes to orders after they have been placed.  If you have ordered the wrong item in error or just changed your mind, please place a new order for the correct items.  Then submit an email canceling your order.  Be sure to include the order number in your email

    We will do our best to cancel your order before it ships out.  The time it takes for your refund to appear in your account depends on your credit card company or bank.  Please allow one to two billing cycles for the refund to appear on your statement.

    Unfortunately we cannot add items to orders after they have been placed.  If you would like to purchase another item please place another order.

    *Most of our lenses are sold as single lenses because our customers often like to mix-and-match lenses.  If you have ordered 1 lens in error thinking it was a pair you must go ahead and place another order if you would like a second lens.  Next to the price for each lens it states what the price is for, eg: "per lens" or "per pair", also on each Product Page, under Additional Information it states again what is included, either "One Lens for One Eye" or "One Pair of Colored Contact Lenses".

  • An item is missing from my shipment.

    An item is missing from my shipment.

    To offer you a wide selection of high-quality products we use additional vendors for some of our products.  Because of this, in some cases, you may receive multiple packages. On occasion we will ship part of your order to you if your order contains items that are available immediately and items that require extra time to make or are on back order.

    Rest assured; you will never be billed for extra shipping charges if we have to split your shipment.  As soon as your items are ready to ship, they will be sent to you.  You will be notified, via the email address you provided when placing your order, if an item in your order has been placed on back-order or if there is any significant delay.

    If you are unsure of the status of part of your order, please email us.

  • What is the Guarantee and Return Policy of Extreme SFX

    What is the Guarantee and Return Policy of Extreme SFX?

    When you receive your lenses please inspect them carefully through the unopened vials or blister packs.  Returned item(s) must be unopened with all seals intact.  Due to health and sanitary restrictions we are unable to issue refunds unless the lens vials/blister packs are still sealed.

    If a product does not meet your expectations after you have inspected them through the unopened packaging , please email us within 14 days to request a refund or exchange.

    If you wish to return your order for any other reason including a manufacturing error please state what is wrong with the item in your email  within 14 days to request a replacement.

    Returns cannot be authorized without the following information:

    • First and Last Name used to place order
    • Order Number
    • Reason for Return

    If your request is applicable for a refund, you will be sent a return authorization number and instructions on how to return your order.

    Please note that we only accept returns sent using the United States Postal Service.

    Your credit card, bank or PayPal account will be credited once we have received and processed your return.  The time it takes for your refund to appear in your account depends on your credit card company or bank.  Please allow one to two billing cycles for the refund to appear on your statement.

    We suggest that all items be returned to us by a shipping method in which you can get a tracking number or delivery conformation number.  If we do not receive a return, we cannot issue a replacement, refund or exchange without proof of delivery.

  • How do I return a product?

    How do I return a product?

    If a product does not meet your expectations upon arrival, or you wish to return your order for any other reason, please send us an email within 14 days to request a refund or exchange.  All returns must be authorized before a refund or exchange can be issued.

    Returned item(s) must be unopened with all seals intact.  Due to health and sanitary restrictions our Return Policy states we are unable to issue refunds unless the lens vials/blister packs are still sealed.  If the return request is due to a manufacturing error please state what is wrong with the item and you will be given instruction on how to ship back the defective item for inspection.  For more information on our Returns Policy please Click Here.

    Returns cannot be authorized without the following information:

    • First and Last Name used to place order
    • Order Number
    • Reason for Return

    If your request is applicable for a refund, you will be sent a return authorization number and instructions on how to return your order.

    Please note that we only accept returns sent using the United States Postal Service.

    Your credit card, bank or PayPal account will be credited once we have received and processed your return.  The time it takes for your refund to appear in your account depends on your credit card company or bank.  Please allow one to two billing cycles for the refund to appear on your statement.

    We suggest that all items be returned to us by a shipping method in which you can get a tracking number or delivery conformation number.  If we do not receive a return, we cannot issue a credit without proof of delivery.

  • Can I make changes to my order after it has been placed?

    Can I make changes to my order after it has been placed?

    Unfortunately we cannot make changes to orders after they have been placed.  If you have ordered the wrong item in error or just changed your mind, please place a new order for the correct items.  Then submit an email with the order number you wish to cancel.

    We will do our best to cancel your order before it ships out.  The time it takes for your refund to appear in your account depends on your credit card company or bank.  Please allow one to two billing cycles for the refund to appear on your statement.

    Unfortunately we cannot add items to orders after they have been placed.  If you would like to purchase another item please place another order.

    *Most of our lenses are sold as single lenses because our customers often like to mix-and-match lenses.  If you have ordered 1 lens in error thinking it was a pair you must go ahead and place another order if you would like a second lens.  Next to the price for each lens it states what the price is for, eg: "per lens" or "per pair", also on each Product Page, under Additional Information it states again what is included, either "One Lens for One Eye" or "One Pair of Colored Contact Lenses".

  • Why should I be a registered user of Extreme SFX

    Why should I be a registered user of Extreme SFX?

    When you place an order with Extreme SFX you can choose to checkout as a guest or login as a registered user.  What is the difference and why should you register an account?

    Register an account with Extreme SFX and save time!

    Register for future convenience - 
    As a registered user your info is saved to make your checkout time faster and easier.  Next time you want to place an order just login and breeze through checkout!  You can also store multiple shipping addresses in your account.

    As a registered user you will have easy access to your order history and status - 
    You can easily access info on your past orders like what brand or color of lenses you ordered previously.  You can also view the status and check the tracking of your order.

  • What you need to know before purchasing Halloween or Theatrical Contact Lenses

    What you need to know before purchasing Halloween or Theatrical Contact Lenses

    Halloween or Theatrical contact lenses are a great addition to any costume, or even just to wear for fun!  Shopping for can lenses be confusing, to make sure you are getting the right lenses for your eyes, and the most bang for your buck, check out our handy guide below!

    Before You Buy

    Have a Valid Prescription for Contact Lenses: The FDA considers all contact lenses medical devices, this includes Plano (0.00) lenses.  All contact lenses including Plano lenses, also known as nonprescription contact lenses can only be sold with a prescription from an Eye Care Professional.  Even if your eyes do not need vision correction, you are still required to see an optometrist and obtain a valid prescription before purchasing any corrective or non-corrective contact lenses.

    Know Your Base Curve and Diameter:

    All of our lenses state what Diameter (Dia) and Base Curve (BC) they are in the "Additional Information" section of the product page.  Make sure to check this information carefully to be sure you are ordering the correct size for your eyes.  We do not not ship out lenses in a specific size based off your submitted prescription or Eye Doctor's information, we use this information for prescription verification purposes only.  If your eyes require a different size than the desired lens is available in please submit a Customer Service Ticket and we will do our best to help you.  Please note that we do not make custom or specialty lenses.

    Contact lenses come in various styles and sizes and not all contact lenses are not suitable for everyone.  It is helpful to have this lenses information available for your Eye Care Professional when you go in to get your contact lens prescription.  On each product page under Additional Information is listed the following lens information:

    • Base Curve
    • Diameter
    • Materials
    • Lens Type

    Ordering The Correct Number Of Lenses

    Most of our Colored Contact Lenses are sold as pairs, however a few styles are sold as single lenses.  Listed next to the price on each product page is exactly what is included for the price stated.  Most of our Halloween and Theatrical lenses are sold as Single Lenses.  This gives our customers the convenience to mix-and-match lenses for countless style options.

    • Per Lens - Means that the stated price is for One Single Lens.  One Single Lens is just one (1) lens for one eye.  If you would like to purchase a pair of lenses you must enter "2" in the Quantity Box.
    • Per Pair - Means that the price is for a Pair Of Lenses.  A pair of lenses consists of two (2) singles lenses, one lens for each eye.  Enter "1" in the Quantity Box to purchase a Pair of Lenses.

    Choosing The Correct Prescription

    Power refers to the strength of vision correction for contact lenses.  Measured in diopters, it is scaled in 0.25 increments and is always preceded by a + (plus) or a – (minus).  Plano lenses have no vision correction at all and are meant for those who do not require vision correction.  Plano color contact lenses can be worn for cosmetic purposes in conjunction with prescription eyeglasses.  If you want non-corrective color contacts, please select the Plano (0.00) option when purchasing your lenses.

    Some of our Prescription Colored Contacts come with the option to choose different prescriptions for each eye.  Some of them come packaged with the same power per pair of lenses. Below the Price on the product page will be one of the following:

    • Power* with a Select an Option drop-down - Means that lens is only available as a pair of lenses with the same power.  If you need different powers for each of your eyes and you want a brand that does not offer this option, you must purchase two pairs, one of each prescription.
    • Right (OD)* and Left (OS)* each with their own Select an Option drop-down - Means that lens has the option to be purchased with different powers per eye.

    Purchasing Your Lenses

    Submitting your prescription information is very simple.  Once you have added your desired lenses to the shopping cart, proceed through the checkout system.  In the Order Review section of the shopping cart fill in your Eye Care Professional's Information (name and phone number) and we will verify that your prescription is current and valid. We do not not ship out lenses in a specific size or prescriptive power based off your submitted prescription or Eye Doctor's information, we use your Eye Doctor's information to verify that you have a prescription for contact lenses and we ship you exactly what you order.  If you need prescription contacts be sure to choose the correct power when ordering your lenses, if you need non-prescription contacts choose "0.00". Verifying your contact lens prescription takes a minimum of 24 hours. Once verified, your order will be processed and shipped.
    The FDA now considers all contact lenses medical devices; this includes Plano (0.00) lenses and can only be sold with the involvement of an Eye Care Professional. Due to new Federal law it is required that you, the customer, see an eye care professional and obtain a valid prescription before purchasing any corrective or Plano contact lenses.

    Return Policy

    When you first receive your lenses check them out through the vials or blister packs before opening them.  If you are unhappy with the lenses please submit a Return Ticket.  Returned item(s) must be unopened with all seals intact.  Due to health and sanitary restrictions our Return Policy states we are unable to issue refunds unless the lens vials/blister packs are still sealed, so be sure that you are happy with your lenses before opening them.

    Wear, Care and Safety

    Click Here for Step-by-Step Lens Care and Instructions
    Step by step instructions on how to disinfect,  insert, remove, clean and store your Halloween and theatrical contacts.

    Click Here for Tips for First Time Lens Wearers
    Lens wear schedule for first time wearers, and healthy lens wear guidelines.

    * These are basic guidelines and helpful tips and are intended for informational purposes only.  Always follow your Eye Doctor's instructions for proper care and use of your color contacts.

  • My eyes do not require vision correction, do I need a prescription to order Halloween Contacts

    My eyes do not require vision correction, do I need a prescription to order Halloween Contacts?

    Yes.  Federal law mandates that all Plano (Non-Corrective) Contact Lenses are considered Medical Devices, and as such, require that you the customer visit an Eye Care Professional for an examination and obtain a valid prescription before being able to purchase any contact lenses.

    Submitting your prescription information is very simple.  Once you have added your desired lenses to the shopping cart, proceed through the checkout system.  In the Order Review section of the shopping cart fill in your Eye Care Professional's Information (name and phone number) and we will verify that your prescription is current and valid. We do not not ship out lenses in a specific size or prescriptive power based off your submitted prescription or Eye Doctor's information, we use your Eye Doctor's information to verify that you have a prescription for contact lenses and we ship you exactly what you order.  If you need prescription contacts be sure to choose the correct power when ordering your lenses, if you need non-prescription contacts choose "0.00". Verifying your contact lens prescription takes a minimum of 24 hours. Once verified, your order will be processed and shipped.

    We care about you and your vision. Eye exams are not that expensive and well worth the money you spend, considering the value of your eyesight. Anyone who would sell you plano contact lenses, disregarding the law, does not care about the health of your eyes. Please consider that when making your purchase.

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