Extreme SFX Info Center

Halloween Contacts, Makeup & More

  • How Can I Track My Order

    Once your order has been processed and is ready to be shipped we will send you an email containing your tracking number.  You may then use that number to look up and track your order on the USPS website.

    Your Tracking Number and Order Shipment Email are generated automatically when your shipment label is created.  This means that your Tracking Number is sent to you before the USPS receives your package.

    If you attempt to track your package before the USPS has received it you will get a message saying:

    "There is no record of that mail item. If it was mailed recently, it may not yet be tracked. Please try again later."

    This just means that the USPS has either not received your package yet or the tracking information has just not been updated yet.

    Please note that order tracking is not instantaneous, it is not unusual for the USPS to take a day or more to update tracking information.

  • What happens after I place my order?

    What happens after I place my order?

    Step One: Processing

    After an order is placed it must be processed before it is can be shipped out.  Order Processing takes approximately 24 hours and does not start immediately after the order is placed.

    • Most orders placed BEFORE 9am (PST) Monday-Friday will start processing the same day.
    • Orders placed AFTER 9am (PST) Monday-Thursday will start processing the next day.
    • Orders placed after 9am on a Friday, on the weekend, or on a Holiday will start processing the next business day.  Business days are Monday-Friday, and DO NOT INCLUDE Saturdays, Sundays and Holidays.

    Step Two: Prescription Verification
    Part of processing time includes verifying your Contact Lens Prescription with your Eye Care Professional.  Submitting your prescription information is very simple.  Once you have added your desired lenses to the shopping cart, proceed through the checkout system.  In the Order Review section of the shopping cart fill in your Eye Care Professional's Information (name and phone number) and we will verify that your prescription is current and valid. We do not not ship out lenses in a specific size or prescriptive power based off your submitted prescription or Eye Doctor's information, we use your Eye Doctor's information to verify that you have a prescription for contact lenses and we ship you exactly what you order.  If you need prescription contacts be sure to choose the correct power when ordering your lenses, if you need non-prescription contacts choose "0.00". Verifying your contact lens prescription takes a minimum of 24 hours. Once verified, your order will be processed and shipped.

    If you do not have an Eye Care Provider, do not need vision correction, do not have a prescription to wear contact lenses or are unsure for any reason as to why you need a prescription in order to purchase colored or theatrical lenses Please Click Here For Info On Prescriptions and What Is Required To Purchase Contact Lenses.

    Step Three: Shipping
    We offer four shipping options for Domestic orders and one option for International orders. When choosing your shipping method please note that shipping time is for transit only and does not include processing time.

    • Economy: 2-7 business days Plus processing time
    • Standard: 3-5 business days Plus processing time
    • Express: 2 business days Plus processing time
    • UPS 1 Day Air: 1 business days Plus processing time
    • International: 7-10 business days Plus processing time

    Step Four: Tracking

    Once your order has been processed and is ready to be shipped we will send you an email containing your tracking number.  You may then use that number to look up and track your order on the USPS or UPS website.

    Your Tracking Number and Order Shipment Email are generated automatically when your shipment label is created.  This means that your Tracking Number is sent to you before the USPS or UPS receives your package.

    If you attempt to track your package before the USPS or UPS has received it you will get a message saying:

    "There is no record of that mail item. If it was mailed recently, it may not yet be tracked. Please try again later."

    This just means that the USPS or UPS has either not received your package yet or the tracking information has just not been updated yet.

    Please note that order tracking is not instantaneous, it is not unusual for the USPS to take a day or more to update tracking information.

    If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.

  • Shipping Options

    Shipping Options

    We ship exclusively through the United States Postal Service (USPS).  Our shipping rates are calculated real-time by USPS and are based on order weight and shipping location.  You can see a shipping quote before entering any payment information by entering your destination Country, State and Zip Code into the Estimate Shipping and Tax box after you have added the desired items to the Shopping Cart.

    Please note shipping times DO NOT include processing time.  There is a minimum of 24 hours processing time to allow for prescription verification, before you order can be shipped to you.  For information on how long it takes to process and ship out an order Please Click Here.

    Shipping Options

    • Economy: 5-7 business days Plus processing time
    • Standard: 3-5 business days Plus processing time
    • Express: 1-2 business days Plus processing time
    • International: 7-10 business days Plus processing time (Canada, the UK, Australia, and New Zealand only)

    PLEASE NOTE THAT AT THIS TIME WE ARE UNABLE TO OFFER OVERNIGHT SHIPPING.

    If you are unsure for any reason as to why you need a prescription in order to purchase colored or theatrical lenses Please Click Here for more info.

    All transit times are shown as business days. Business days are Monday-Friday and do not include Saturdays, Sundays and Holidays.

    Your Tracking Number and Order Shipment Email are generated automatically when your shipment label is created.  This means that your Tracking Number is sent to you before the USPS receives your package.

    If you attempt to track your package before the USPS has received it you will get a message saying:

    "There is no record of that mail item. If it was mailed recently, it may not yet be tracked. Please try again later."

    This just means that the USPS has either not received your package yet or the tracking information has just not been updated yet.  Please note that order tracking is not instantaneous, it is not unusual for the USPS to take a day or more to update tracking information

  • My Tracking Number Isn't Working

    My Tracking Number Isn't Working

    Once your order has been processed and is ready to be shipped we will send you an email containing your tracking number.

    Your Tracking Number and Order Shipment Email are generated automatically when your shipment label is created.  This means that your Tracking Number is sent to you before the USPS or UPS receives your package.

    If you attempt to track your package before the USPS or UPS has received it you will get a message saying:

     "There is no record of that mail item. If it was mailed recently, it may not yet be tracked. Please try again later."

    This just means that the USPS or UPS has either not received your package yet or the tracking information has just not been updated yet.

    *Please note that order tracking is not instantaneous, it is not unusual for the USPS to take a day or more to update tracking information.

    For help with USPS Order Tracking and Confirmation please Click Here.
    For questions regrading the United Stated Postal Service please Click Here.

  • I need to change my shipping address

    I need to change my shipping address

    If you entered the incorrect address into the Shipping Address field during checkout and need to correct it, please submit an email with "Address Change" in the subject line.

    In the ticket please include:

    • Order Number
    • First and Last Name used to place the order
    • Email Address used to place the order
    • Corrected Address you would like your order shipped to

    We will do our best to correct changes to order addresses before the orders ship out.

    For information on how long it takes to process and ship out an order Please Click Here.

  • I need to change my Eye Care Provider Information

    I need to change my Eye Care Provider Information

    If you entered incorrect Eye Care Provider Information during checkout and need to correct it, please submit an email with "Updated Prescription" in the subject line.  Please be sure to include your order number with the email.

    In the ticket please include:

    • Order Number
    • First and Last Name used to place the order
    • Email Address used to place the order
    • Corrected Eye Care Provider / Professional Information

    For more information on why we require your Eye Care Provider's Information and why you need a prescription to order contact lenses Please Click Here.

  • How long will it take my order to arrive

    How long will it take my order to arrive?

    After an order is placed it must be processed before it is can be shipped out.  Order Processing takes approximately 24 hours and does not start immediately after the order is placed.

    When will my order start processing?

    • Most orders placed BEFORE 9am (PST) Monday-Friday will start processing that same day.
    • Orders placed AFTER 9am (PST) Monday-Thursday will start processing the next day.
    • Orders placed after 9am on a Friday, on the weekend, or on a Holiday will start processing the next business day.  Business days are Monday-Friday, and DO NOT INCLUDE Saturdays, Sundays and Holidays.

    Part of processing time includes verifying your Contact Lens Prescription with your Eye Care Professional.  Submitting your prescription information is very simple.  Once you have added your desired lenses to the shopping cart, proceed through the checkout system.  In the Order Review section of the shopping cart fill in your Eye Care Professional's Information (name and phone number) and we will verify that your prescription is current and valid. We do not not ship out lenses in a specific size or prescriptive power based off your submitted prescription or Eye Doctor's information, we use your Eye Doctor's information to verify that you have a prescription for contact lenses and we ship you exactly what you order.  If you need prescription contacts be sure to choose the correct power when ordering your lenses, if you need non-prescription contacts choose "0.00". Verifying your contact lens prescription takes a minimum of 24 hours. Once verified, your order will be processed and shipped.

    If you do not have an Eye Care Provider, do not need vision correction, do not have a prescription to wear contact lenses or are unsure for any reason as to why you need a prescription in order to purchase colored or theatrical lenses Please Click Here For Info On Prescriptions and What Is Required To Purchase Contact Lenses.

    We offer four shipping options for Domestic orders and one option for International orders. When choosing your shipping method please note that shipping time is for transit only and does not include processing time.

    • Economy: 5-7 business days Plus processing time
    • Standard: 3-5 business days Plus processing time
    • Express: 1-2 business days Plus processing time
    • UPS 1 Day Air: 1 business days Plus processing time
    • International: 7-10 business days Plus processing time

    Once your order has been processed and shipped we will send you an email containing your tracking number.  You may then use that number to look up and track your order on the USPS or UPS website. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.

    Your Tracking Number and Order Shipment Email are generated automatically when your shipment label is created.  This means that your Tracking Number is sent to you before the USPS or UPS receives your package.

    If you attempt to track your package before the USPS or UPS has received it you will get a message saying:

    "There is no record of that mail item. If it was mailed recently, it may not yet be tracked. Please try again later."  

    This just means that the USPS or UPS has either not received your package yet or the tracking information has just not been updated yet.  Please note that order tracking is not instantaneous, it is not unusual for the USPS to take a day or more to update tracking information.

  • How do you calculate shipping costs

    How do you calculate shipping costs?

    Shipping and handling costs depend on the distance to your location and the total weight of your order. Our web site has been designed to work real-time with the United Stated Postal Service and UPS to calculate shipping costs automatically.

    To seen an estimated shipping cost:

    • Add the items you are interested in to your Shopping Cart.
    • Go to the Shipping Estimator located in the Shopping Cart below the Products.
    • Enter your Country, State and Zip Code into the fields provided.
    • Click the Get a Quote button.

    To see your actual shipping cost add the items you are interested in to your shopping cart.  When you are ready to obtain your shipping cost click the Proceed To Checkout button and submit your complete shipping address in the fields provided. Our web site will then provide you a grand total of the order including shipping costs.  If you decide to submit the order for processing, you can then continue with the checkout and enter your payment information.

  • Do You Ship To Kansas

    Do You Ship To Kansas or Texas

    Unfortunately, Kansas and Texas  State law restricts the sale of cosmetic and theatrical contact lenses. Therefore, we are unable to fulfill any orders placed from these states.

  • Do you ship to Canada

    Do you ship to Canada?

    Yes.  We ship to Canada as well as the United States, US Territories, US Minor Outlying Islands, US Virgin Islands, US Military bases (US and abroad), Mexico, Canada, the UK, Australia, and New Zealand.

    We ship exclusively the United States Postal Service (USPS) and UPS.  Our shipping rates are calculated real-time by USPS and UPS and are based on order weight and shipping location.  You can get a shipping quote before entering any payment information by entering your destination Country, State and Zip Code into the Estimate Shipping and Tax box after you have added your desired items to the Shopping Cart.

    Unfortunately we cannot ship to any countries other than the ones listed.  We are sorry for the inconvenience and thank you for your understanding.

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